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  • CCD
    which became unstoppable REPOLUTION Representative evolution our most important resource is our human resource LISTEN TO OUR AGENTS Go ahead Confirm the quality of our representatives in action Our essence Get Started Company Overview CCD is a Nearshore Leader in exceptional customer experience We are an American owned and operated management firm focused on customer solutions with the highest American standards in Nearshore today Learn More calls a day Daily cups of coffee Birthdays a week Appointments scheduled Solutions Our strategic investments have allowed us the ability to implement highly innovative and customizable solutions that solve our client s operational challenges The result is one of the most advanced and innovative outsourced customer interaction centers Our Services It is rare to find an emerging firm that has made so many good choices in technology personnel philosophy and client focus I am proud to be considered a believer in the Dominican Republic s call center industry This company s attention and compliance efforts needed by outsourcers today is remarkable Tim Searcy Former President of the ATA OUR EVENTS OF INTEREST Here are some upcoming dates you might want to know R 100 new seats in santiago September 15 R New project

    Original URL path: http://ccd.com.do/ (2015-09-09)
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  • Blog | CCD
    CCD has established itself within the contact center industry as a pioneer and innovator reason it is a leading call center In keeping with its customs it is promoting and expanding one of its key services medical imaging scheduling It provides scheduling CCD The Only Choice in Outsourcing by Pixel Aug 23 2015 Blog CCD Experience The cornerstones of success for any business are quality and consistency quality in the

    Original URL path: http://ccd.com.do/blog/ (2015-09-09)
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  • Contact | CCD
    hesitate to get in touch with us we would love to hear from you Get In Touch Name Email Address Message Message Submit More Info Santo Domingo Calle Presidente González Esq Tiradentes Torre Cumbre Piso 11 Santo Domingo República Dominicana Tel 809 687 0701 Santiago Calle Jose Maria Fadul Esq Ave Monumental 2do Nivel Local 216 Santiago República Dominicana Tel 809 337 6300 Our Locations CCD Santiago De Los Cabaleros

    Original URL path: http://ccd.com.do/contact/ (2015-09-09)
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  • Our essence | CCD
    community It ensures its agents preparation and evolution into service and results oriented professionals and takes active participation and patronage in its neighboring youth girls orphanage providing support for those who have lost their parents and are in need of shelter hope and support Diversity CCD is committed to fostering cultivating and preserving a culture of diversity and inclusion Its human capital is its most valuable asset and its collective

    Original URL path: http://ccd.com.do/our-essence/ (2015-09-09)
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  • Company | CCD
    Asterisk Telecommunication Software Suite The underlying architecture consists of SuSE LINUX running Apache MySQL and PHP for the transaction layer CCD utilizes Asterisk ASTGUI application suite for all programs specific requirements including scripting call flow call treatment and call type distribution termination This platform is highly extensible and scalable making it an ideal architecture for the diverse programs CCD operates on behalf of its clients Importantly the architecture easily integrates with most commercial ACD platforms weather premise or cloud based CCD has implemented its ACD complex in a dual homed redundant arrangement across two Tier IV N 2 North American data centers Our data centers are located in Suwannee Georgia and Tampa Florida respectively CCD also deploys a number of application specific servers at the center level for a variety of purposes including backup and recovery voice and screen recordings emergency and disaster recovery and program specific requirements Legal Compliance CCD employs a full time in house counsel overseeing all legal and regulatory compliance processes and all confidentiality contracts Our Quality Control and Compliance committee is responsible for adherence to all applicable local national and international legal requirements Since it was founded CCD has had no investigations nor negative resolutions of any kind Company Overview CCD is a Nearshore Leader in exceptional customer experience We are an American owned and operated management firm focused on customer solutions with the highest American standards in Nearshore today An extension of our customers in a Nearshore Environment Over two decades of experience has led us to understand that assimilating the Corporate American sense of urgency can be the most challenging achievement in Nearshore Executive team Carlos Ziegenhirt CEO LinkedIn Luis Arocha COO LinkedIn David Jenkins CTO LinkedIn Jose Ant Guzman VP HR LinkedIn Why CCD Our slogan Practical Innovations Applied can be found

    Original URL path: http://ccd.com.do/company/ (2015-09-09)
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  • Solutions | CCD
    effective customer service Experienced Operators in the medical retrieval field Hippa compliant personnel 24 7 availability Contact Centers Dominicana s main goal is to provide technology and enhancement By offering a complete Nearshore outsource back end system they can provide the services and human resources to develop a tailored and practical solution for your needs From data entry to transactions to processing capabilities and document management Contact Centers Dominicana s customer management system will ensure your back office model becomes more practical efficient and cost effective Contact Centers Dominicana s Business to Business team members are continuously trained and have a track record of growth in service contract revenue Promoting solutions selling and assessing customer needs they establish long term relationships that lead to increased differentiated business results sales and lowered operation costs By understanding servicing and collaborating with its client s end users Contact Centers Dominicana can eventually increase sales as well as from renewals extensions or just plain new creations ensure long term customer satisfaction and loyalty Customer Service Available 24 7 our representatives will engage and empathize with our client s customers providing them with rapid and adequate satisfaction to their needs Sales Helping businesses grow we

    Original URL path: http://ccd.com.do/solutions/ (2015-09-09)
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  • ORL | CCD
    CCD our reputation as a top employer allows us to attract a higher number of qualified agents than our competition We employ and retain agents who are highly trained and motivated to serve your company through embodying our philosophy of excellence We combine targeted selection activities and IVR technology to create our Repolution representative evolution method to recruit retain and empower our agents Through partnerships with educational institutions this method is one of CCD s most competitive assets Agent development is an ongoing process that doesn t stop It s an evolutionary process of adaptation that grows with the team member from the time they walk in the door to the moment they sit in front of their computer we call that REPOLUTION or Representative Evolution This is the foundation upon which successful campaigns are laid and its the guiding principal here at CCD that is Practical Innovation Applied LISTEN TO OUR AGENTS CCD attracts the very best agent talent the DR has to offer through a number of unique and innovative recruiting strategies In addition our facility is just a short distance from one of the largest and most prestigious colleges in all of the Dominican Republic Our close

    Original URL path: http://ccd.com.do/orl/ (2015-09-09)
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  • Careers | CCD
    a seasoned seller who had sold door to door for over 15 years She had become tired of all the rigors imposed on her by the job and was considering exploring the world of modern sells Online and by phone to have a rest from long tiring trips Opportunity Wendy heard that CCD was established in her city and decided to the give it a try Although she had always been an independent worker she was enthusiastic and went for it She was rapidly hired and her life changed forever Resolution Wendy felt relief in her new job CCD not only provided her with the rest she needed but also improved her abilities as a seller After a few months she won the best selling agent prize in her department and sometime after she was promoted to Selling Supervisor Now she has enough time and income to spend some time with her family Marcus Entrepreneur Focus Passionate Problem Marcus is a young artist and student of Mass Communication who yearned to achieve independence Since he was still living with his parents his challenge was that he needed to find a job that fit his schedule that way he could continue with his studies and have time for his passion Opportunity One day Marcus read about CCD and thought it was the answer he so anxioulsy needed From the moment he arrived he felt identified with his sorroundings He found it to be a peaceful environment where I found other people like me looking for independence Resolution Marcus is now an independent artist and is able to continue with his studies Putting all of his effort and creativity in his work and education has led him to great achievements both in work and in his personal life He also got to

    Original URL path: http://ccd.com.do/careers/ (2015-09-09)
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